Chap de Laine’s has been a family owned business in South Hadley Massachusetts, since 1957.
THIS IS HOW WE STARTED OUR JOURNEY
William Chapdelaine began making upholstered furniture Holyoke MA and in the ARMY. He started his business in South Hadley Falls before moving to it’s current location on College Street. The business grew into the large operation that is now owned and operated by his daughter Lisanne.
OUR DIFFERENTIATING FACTORS TO LOCAL STORES
No one store in this area can offer such a wide range of experience in residential and commercial furnishings, floor coverings, and window treatments. Whether you’re shopping for a small item, a whole room, or an office interior, we will help you make the best choices for lasting quality and beauty.
WE HAVE A 20,000 SQUARE FOOT SHOWROOM
If you cannot find exactly what you are looking for as you browse our 20,000 square ft. of showroom, keep in mind that we can special order any open stock merchandise in colors and sizes to suit your needs…and we will apply the same discounts.
LET US DO THE HEAVY LIFTING FOR YOU
We deliver to all of Western Massachusetts and most areas of New England.
WE HAVE THE BEST GUARANTEE IN THE INDUSTRY
Chap de Laine’s will stand behind the products we sell. We are committed to sustain a quality and status reputation to generate our future business through word-of-mouth advertising. We will exchange or replace any purchase when necessary to satisfy our customers. We service all manufacturers warranties on our premises, if possible.
Lisanne grew up helping in the family business. A graduate of Holyoke Catholic High School and the University of Vermont with a degree in mechanical engineering. She began her professional career working for an office furniture company doing CAD design. Lisanne joined Chap de Laine’s Interiors, Inc. in 1986 and became president in 1997, the year of Chap de Laine’s 50th anniversary. She resides in Belchertown and has two children Matthew and Rebecca. Lisanne has extensive experience in all facets of home and office interiors. Lisanne is proud that Chap de Laine’s has earned a trusted reputation and is excited to continue offering superior service and making luxury affordable.
Regina joined Chap de Laine’s Interiors in 2015 as the Sales and Design Manager. Her background includes 30 plus years of experience, leadership and marketing including over 25 years with one of the nation’s premier retailers whose brand includes furniture and design galleries in over 45 states. She was regularly one of the top five producers across all locations working out of the Holyoke store.
Regina conducted regional training for new hires, managed, coached and developed sales personnel. Ever focused on the customer, she helped to implement chain-wide customer service programs and sales & marketing initiatives.
She strives to design and create spaces that represent our client’s individual style and personality. Regina is passionate about keeping the traditions that have made Chap de Laine’s the premier interior design destination and ensuring every customer’s shopping experience is exceptional.
Regina serves on the South Hadley and Granby Chamber of Commerce Executive Committees. She resides in Ludlow with her husband and daughter.
Very good re-upholstery job; A+ pick-up and delivery. The guys took care both with the monster sofa being re-upholstered and with doors, floors, door-frames, etc they had to fit it through, both when picking up and delivering finished job. One smart Chapdelaine practice: they don't pick up items that are being re-upholstered until the upholsterer is ready to do the job, and they deliver as soon as they're done, minimizing the time without furniture. I recommend them on all counts!☆ ☆ ☆ ☆ ☆Patrice
Justin and Brayden did an excellent job moving in the recliner. They work well together. I'm always apprehensive when receiving new items into the house because it an older house and I worry about things getting damaged. Needless to say, no damage. Justin took the time to show my husband how to put the chair together in case we needed to take it apart. I don't think that will be happening but it was nice of him to show him. It is always a pleasure shopping with you. Quality product and great service. Thanks!☆ ☆ ☆ ☆ ☆Judith
I just wanted to Thank You all and Cara for helping my husband and I with our new bed. There is nothing better than working with a local business with quality pieces and experienced associates, especially when making investments in furniture for the home. We've shopped with you in prior years and you have never failed us in quality, customer service, convenience, delivery and set up. The delivery men were kind and professional and very efficient. So thank you to all for making our shopping experience fun, exciting and satisfying☆ ☆ ☆ ☆ ☆Linda
The Amish-made bookcase headboard was delivered this morning. The two delivery gentlemen arrived on time - - actually, they were early. They identified themselves at the door and were courteous throughout the removal of the previously delivered bookcase headboard and the installation of the new one. The process took about 40 minutes. The headboard is beautiful, and I am pleased with the quality of the workmanship as well as with the quality of USA made furniture and the care that Chap de Laine's exhibits toward its customers. This headboard is not the first piece of furniture that I have purchased from Chap de Laine's. Two years ago, I bought a new dining area table and four chairs - - all outstanding quality. I will certainly visit Chap de Laine's again for any future furniture purchases.☆ ☆ ☆ ☆ ☆Judith
"Thank you! To all the Staff at Chap de Laine's for your great service. I truly appreciate your knowledge and expertise". Kind Regards Audley☆ ☆ ☆ ☆ ☆Audley Robinson
What an amazing selection and terrific, knowledgeable service!☆ ☆ ☆ ☆ ☆Brad
Drapes look great. Workers did an outstanding job. Thanks Regina for helping me out. Take car Bob M.☆ ☆ ☆ ☆ ☆Robert Morini
5 star products and service. The sales team made my selections easy and the installers were so very professional I will recommend them without reservation☆ ☆ ☆ ☆ ☆Lisa mcgan
Just had a mattress, box spring and lamp delivered. The two guys that delivered them were great. They were very polite and professional. I am so glad I decided to go with Chapdelaine's.☆ ☆ ☆ ☆ ☆- Diana
We bought a mattress from ChapdeLaines. Too early to give a review on the Mattress, but can comment on the delivery. The delivery guys were professional, friendly, courteous, and helpful. Five Stars!☆ ☆ ☆ ☆ ☆Thomas
My wife and I just wanted to send out our appreciation out to your delivery crew who delivered our long awaited living room sectional. They were very personable and efficient. They also gave instructions as to how to connect the sectional☆ ☆ ☆ ☆ ☆Kip and Nancy
The sales associate was extremely helpful. They helped me make some choices for my new living room space that really pulled together my room.☆ ☆ ☆ ☆ ☆Betty
Justin and Rick delivered my beautiful swivel rocker chair today. They were very efficient, friendly and helpful in setting the chair in place. It's always a pleasure doing business with Chapdelaines.☆ ☆ ☆ ☆ ☆Elizabeth
Had a great delivery experience on 7/3 from Chapdelaines of a new sofa and loveseat. The two gentlemen were prompt, personable, and very careful and thoughtful in getting the furniture in the door and set in place. Would not hesitate to purchase from them again.☆ ☆ ☆ ☆ ☆Dean
This is the second time we purchased furniture from Chap de Laines and once again we are very happy with their products, inside sales people & service. When they delivery the furniture the guys where pleasant and polite and did a fantastic job stting up the furniture and explaining everything. Once again thank you and we will be back for sure.☆ ☆ ☆ ☆ ☆Rich
Our recent experience with Chapdelaines Furniture was top notch. We were given professional personal service, excellent communication regarding our special orders and care in delivery that went above and beyond our expectations. We couldn't be more pleased with our beautiful new dining set and highly recommend Chapdelaine's for all your home furnishing needs.☆ ☆ ☆ ☆ ☆Robin and Ted
Rick and Justin delivered our new sofa lounge chairs last week. They were very polite, addressed our requests and were very careful.☆ ☆ ☆ ☆ ☆Terry
OMGOSH!!! Those chairs in my sunroom are perfect and the color is right on. It was a pleasure working with everyone! The delivery guys were super!! Thank you☆ ☆ ☆ ☆ ☆Christine
The guys were great. Extremely careful, personable, prompt, and happy to answer questions, etc. They made sure we inspected every item and were completely satisfied - which we most certainly were! Looking forward to seeing them again with our next delivery.☆ ☆ ☆ ☆ ☆Priscilla
We absolutely love our reupholstered sofa! The craftsman did a beautiful job and the sofa was returned to us as scheduled. Thank you, Thank you!!☆ ☆ ☆ ☆ ☆Carol Constant
I was impressed with the selection available, and was quickly able to find what I had been looking for. The sales associate was extremely helpful. Thanks for such an amazing experience!☆ ☆ ☆ ☆ ☆Veronica